Rental Agreement

Last time updated: January 1, 2025

By checking the box and creating a new account, you agree to the following terms and conditions. Please read them carefully.

1. Definitions

Vehicles:

Includes all personal transportation devices available for rental by Sunryde Inc.—electric bicycles, bicycles, electric mopeds, electric tricycles, electric skateboards, skateboards, and electric scooters.

Equipment:

Includes all ancillary items provided with the Vehicles for safe and convenient use, such as helmets, locks, bag, phone holder, and alarm.

2. Location Sharing

Rentals include location sharing through our web-based software and mobile app, iOS or Android.
You can revoke this consent by contacting Sunryde Inc. and opting for a non-location-enabled Vehicle.
If the Vehicle’s location remains unknown for 72 hours, Sunryde Inc. may deem the Vehicle stolen, alert law enforcement, and charge associated re-location and repair/replacement costs.

3. Rental Fees; Late Payment and Return Charges

Authorization: By accepting this Agreement, you authorize Sunryde Inc. to debit your designated card.
Late Fees:
Hourly: Over 30 minutes late will incur a charge equivalent to an extra hour.
Daily: Over 2 hours late will incur an extra day’s charge.
Weekly: Over 24 hours late will incur an extra week’s charge.
Monthly: More than 1 day late will result in a recurring $5 late fee per day.
Non-Payment: Unpaid fees will incur a $2 administrative fee per day plus interest (up to the lesser of 6% per annum or the maximum rate allowed). Overdue amounts may be sent to collections.

4. Security Deposit, Damage Responsibility, and Payment Authorization

Security Deposit: A refundable deposit that set by any host, the amount of deposit may vary between $50-$200 is required for each rental, with the amount varying depending on the type of Vehicle rented. The deposit will be charged to the credit card on file at the time of rental and refunded after the rented vehicle is returned in proper condition, minus any applicable fees for damage or late return.
Damage Responsibility: The Renter shall not be held liable for minor damage to the Vehicle, provided the total damage does not exceed $350. In the event that the damage exceeds this threshold, the Renter shall be responsible for the cost of repairs or, if necessary, the full replacement of the Vehicle. Furthermore, in the event of an accident that is not the fault of the Renter, the Renter shall not be held responsible for any damages or associated costs.
Payment Authorization:
You agree and authorize Sunryde Inc. to charge your card on file for late fees, repair charges, penalties for a late return, deductibles, or other applicable charges. These charges may be deducted from your deposit and/or charged directly.
Repossession: If your account is overdue for two billing cycles on weekly rentals and one billing cycle on monthly rentals, it will be placed under repossession status, and your deposit will be retained until payment is received.

5. Rent to Own

At Sunryde Inc.’s discretion (and upon written consent), you may convert your rental into a Rent-To-Own agreement.
All rental fees—subject to a 1.5% monthly interest on the Rent-To-Own portion—will be credited toward purchasing the Vehicle.
Upon completion of the Rent-To-Own period and full payment, ownership transfers to you.

6. Assumption of Risk

You acknowledge that using a Vehicle entails inherent risks such as collisions, loss of balance, or equipment failure.
These risks may be exacerbated by any negligence (active or passive) on the part of Sunryde Inc. or its affiliates.
By renting, you accept and assume all such risks.

7. Additional Waiver and Age Certification

You confirm that you are 18 years of age or older.
You acknowledge that riding the Vehicles bears significant risks that could result in injury, death, or property damage.
You waive and release Sunryde Inc. and its affiliates from all claims arising from your use of the Vehicles.
If you initiate any lawsuit against Sunryde Inc., you agree to be responsible for its attorney’s fees.

8. Verification and Communication Authorization

By signing, you agree to receive text messages and electronic communications from Sunryde Inc.
If requested for verification, you agree to provide texts or photographs (e.g., driver’s license, credit/debit card, proof of residency) solely for identity and eligibility verification. Your information will be handled in accordance with applicable privacy laws and our policies.

9. Text Messaging Consent

By providing your mobile number, you consent to receive text messages from Sunryde Inc. These messages may include rental updates, account notifications, verification requests, promotions, and other service-related information.
Standard message and data rates may apply.
You may opt out by replying "STOP," but this will not affect any pre-existing contractual obligations.
This consent is a material condition of your rental service.

10. Payment Authorization and Data Storage

You authorize Sunryde Inc. to charge your credit or debit card on file for all fees and charges (including late fees, repair charges, penalties, and deductibles) due under this Agreement.
This authorization remains in effect until you cancel it by contacting Sunryde Inc.
Your payment and personal information will be stored on file for processing future transactions on your account.

11. Indemnification

You agree to indemnify and hold Sunryde Inc. and its affiliates harmless from any claims arising out of your use, misuse, or abuse of the Vehicles or Equipment, or from your rental activity.

12. Warranties

Sunryde Inc. represents that, to the best of its knowledge, all Vehicles are in safe, sound condition at the time of rental.
Disclaimer: Any warranties not expressly stated are disclaimed—including implied warranties of merchantability, fitness, and non-infringement.
Sunryde Inc. is not liable for improper use or alterations of the Vehicle by unauthorized individuals.

13. Terms and Conditions of Use

Acceptable Use:

Vehicles are for use only by persons 18 years or older.
Helmets must be worn at all times.
All electric Vehicles must remain off bike paths and boardwalks; Sunryde Inc. is not liable for any resulting tickets.
If a Vehicle is reported stolen or lost, call (213) 474-7933 immediately and text "bike stolen"; a $150 repossession fee will apply.

Return Process and Photo Confirmation:

Before clicking "Drop Off" in the app, you must take a clear photo of the Vehicle’s current location and text it to (213) 474-7933.
Failure to comply will result in continued accrual of charges at the applicable rate or a $25 late fee until the process is completed.

Prohibited Activities (Top 15 Rules):

Always wear a helmet.
Secure the Vehicle with a lock and activate the alarm.
Do not jump, leave unattended, or tamper with the Vehicle.
Only one person may ride at a time.
Adhere to all traffic laws.
Do not stand on the pedals while riding.
When descending, keep both hands on the steering wheel and brake.
Ensure the Vehicle is turned off before mounting and after your ride.
The Renter that is in weekly or monthly rental period is responsible for ensuring that the Vehicle is maintained in good working condition during the rental period. This includes, but is not limited to, tasks such as maintaining proper tire pressure, cleaning the Vehicle, checking brake functionality, and ensuring that all accessories (e.g., lights, alarms) are in working order. If the Vehicle is on a weekly or monthly rental, the Renter is required to bring the Vehicle in for a scheduled inspection and maintenance every 4 weeks. Any damage, malfunction, or issues that may affect the safe operation of the Vehicle must be reported to Sunryde immediately. The Renter must not attempt any repairs or modifications to the Vehicle without prior approval from Sunryde. The Renter is responsible for the cost of repairs for damage or malfunction caused by their actions or misuse, unless the damage is due to a defect not caused by the Renter’s actions. Sunryde is responsible for repairs resulting from defects in the Vehicle or safety-related maintenance.
In case of an accident, contact Sunryde Inc. Tech Support immediately.

For medical emergencies or accidents, immediately contact emergency services by dialing 911.
For vehicle breakdowns, theft, or other rental-related issues, please contact Sunryde’s support team immediately at:

Phone: (213) 474-7933
Email: support@sunryde.com
Text: (213) 474-7933 – Please text ‘Breakdown’, ‘Accident’, or ‘Theft’ with your location details.
Sunryde’s tech support team is available on Monday through Friday between 10:30AM to 7:30PM PT to assist with vehicle issues or emergencies during your rental period. Please ensure to provide your current location and a description of the issue to help our team assist you more effectively.

14. Exemptions for Certain Renters

Certain requirements may not apply if your rental is arranged through affiliated hotels, apartment complexes, or similar lodging establishments. Any modifications or waivers will be provided in writing before the rental begins.

15. Special Provisions for Hospitality and Gig Economy Renters

Hospitality Renters

A deductible of $300 to $500 applies if the Vehicle is lost or stolen. Renters who use Sunryde vehicles on weekly rent must purchase and maintain a weekly or monthly insurance policy provided by Sunryde Inc. or a third-party insurer.

Gig Economy Renters

Insurance Requirements
Any Renter who uses a Vehicle for gig economy activities (e.g., delivery, rideshare, courier services) is required to purchase and maintain a monthly insurance policy, either through Sunryde Inc. or a third-party insurer. The cost of this policy will range from $5 to $75 per month, depending on the level of coverage selected by the Renter.

Gig Economy Insurance Coverage

The gig economy insurance provided by Sunryde Inc. or a third-party insurer covers:

Vehicle damages resulting from accidents, collisions, or misuse during gig economy activities.
Personal injury to the Renter or authorized drivers while using the Vehicle for gig economy work.
Third-party liability, including injuries or property damage caused to others during gig economy use.
Vehicle theft or damage due to vandalism while the Vehicle is being used for approved gig economy activities.

The Renter acknowledges that the gig economy insurance may not cover personal injuries unrelated to gig economy activities or any damages or losses that occur outside of approved usage (e.g., personal or recreational use).

Failure to Maintain Insurance

If the Delivery Driver Renter fails to pay for the required insurance or fails to provide Sunryde Inc. with proof of current coverage on a monthly basis, and the Vehicle is subsequently lost, stolen, or damaged during gig economy use, the Renter agrees to reimburse Sunryde Inc. $3,000 for the full replacement value of the Vehicle.

Usage Restrictions

The Vehicle is to be used solely for approved gig economy activities. Unauthorized use of the Vehicle outside of the approved gig economy activities (e.g., personal use or recreational purposes) may result in immediate termination of the rental agreement, repossession of the Vehicle, and additional charges.

Reporting Requirements

Renters must notify Sunryde Inc. immediately if the Vehicle is involved in an accident, damaged, or stolen while being used for gig economy activities. Failure to report such incidents in a timely manner may result in additional penalties or charges.

Non-Liability of Sunryde Inc. and Hosts

By renting a Vehicle through the Sunryde Marketplace from a commercial host (e.g., hotels, apartment complexes, local businesses), you acknowledge and agree that neither Sunryde Inc. nor any commercial host (whether a private business or public entity) shall be liable for any injuries, damages, losses, or other liabilities, including but not limited to personal injury, death, or property damage, arising from the use, operation, or possession of the hosted Vehicle.

Responsibility for Vehicle Maintenance and Safety

While Sunryde Inc. ensures that all vehicles listed on the Marketplace are in safe and functional condition at the time of rental, commercial hosts may be responsible for certain aspects of maintenance, inspection, and vehicle readiness. Sunryde Inc. reserves the right to conduct safety inspections of vehicles and require any maintenance or repairs before a Vehicle can be rented.

Use of Hosted Vehicle at Your Own Risk

The use of any hosted Vehicle is at the Renter’s sole risk. Neither Sunryde Inc. nor any commercial host will be held responsible for any negligence, breach of warranty, or other acts or omissions related to the operation, maintenance, or condition of the Vehicle. By renting the Vehicle, the Renter assumes all liability for any accidents, injuries, or damages that may occur while using the Vehicle.

Indemnification

The Renter agrees to indemnify, defend, and hold Sunryde Inc. and any commercial host harmless from any claims, damages, or liabilities arising from the Renter’s use, misuse, or abuse of the hosted Vehicle, including but not limited to accidents, injuries, and property damage. This includes claims related to the failure of the Vehicle to meet safety standards, improper maintenance, or any conditions that exist prior to or during the rental period.

Disclaimers

Sunryde Inc. and commercial hosts disclaim all liability for any claims, actions, or damages arising from the use of the hosted Vehicle. This includes accidents caused by defects, improper maintenance, or misuse of the Vehicle, even if these issues are not immediately visible to the Renter at the time of rental. You agree to hold harmless and indemnify Sunryde Inc. and the commercial host from any and all claims or damages related to the rental and use of the hosted Vehicle, to the fullest extent permitted by law.

16. Unsafe Use

If Sunryde Inc. determines that the Vehicle is being used unsafely or in a hazardous manner, your rental may be terminated immediately, and the Vehicle must be returned to a designated area. In such cases, the security deposit will not be refunded.

Mandatory Insurance for Gig Workers

Any Renter who uses a Vehicle for gig‑economy activities (e.g., delivery, ride‑share, courier services) must purchase and maintain a monthly insurance policy provided by Sunryde Inc. or a third party insurance at a rate of $5 to $75 per month before commencing any gig work. If the Renter fails to pay the insurance premium or fails to provide Sunryde Inc. with proof of current coverage on. a monthly basis, and the Vehicle is subsequently lost or stolen, the Renter agrees to reimburse Sunryde Inc. $3,000, representing the full replacement value of the Vehicle.

Private Commuter Rental Liability

Any Renter who takes a Vehicle from the Sunryde Marketplace for daily commuting is strongly advised (and may purchase) loss‑and‑theft insurance either through Sunryde Inc. or a third‑party insurer. If the Renter does not pay the required premium or provide Sunryde Inc. with proof of current coverage on a monthly basis, and the Vehicle is later lost or stolen, the Renter agrees to reimburse Sunryde Inc. $3,000, representing the full replacement value of the Vehicle.

Commercial Host Deductible

For Vehicles rented from a commercial host (e.g., hospitality businesses or commercial real estate) on the Sunryde Marketplace platform, the standard $300–$500 deductible applies to the renter in the event that a Sunryde S3 E‑Bike is lost or stolen.

17. Condition of Vehicle Upon Return

Vehicles must be returned in the same condition as received (normal wear and tear excepted).
A Vehicle is considered returned only after you receive written confirmation from Sunryde Inc.
In group rentals, all renters are jointly liable for any damages.
Damage beyond normal wear and tear may result in additional charges, including attorney’s fees.

18. Terms and Conditions of Carrying Cargo

You acknowledge that carrying cargo increases risks due to weight and shifting loads.
You assume all such additional risks.

19. Liability for Hosted Vehicles

Sunryde Inc. operates a marketplace platform that allows for both its own Vehicles and those provided by third-party business or private hosts. By renting a Vehicle through the Sunryde Marketplace, you acknowledge and agree that:

Non-Liability of Sunryde Inc. and Hosts: By renting a Vehicle through the Sunryde Marketplace from a commercial host (e.g., hotels, apartment complexes, or local businesses), the Renter acknowledges and agrees that neither Sunryde Inc. nor any commercial host (whether a private business or public entity) shall be liable for any injuries, damages, losses, or other liabilities, including but not limited to personal injury, death, or property damage, arising from the use, operation, or possession of the hosted Vehicle.
Responsibility for Vehicle Maintenance: While Sunryde Inc. ensures the vehicles are in good working condition, commercial hosts may be responsible for the upkeep and maintenance of the vehicles on their premises. However, Sunryde Inc. reserves the right to conduct safety inspections and require maintenance, repairs, or replacements as needed.
Use at Your Own Risk: The use of any hosted Vehicle is at the Renter’s sole risk. Neither Sunryde Inc. nor the commercial host will be held responsible for any negligence, breach of warranty, or other acts or omissions related to the operation or maintenance of the Vehicle.

Indemnification: The Renter agrees to hold harmless and indemnify both Sunryde Inc. and the commercial hostfrom any claims, damages, or liabilities arising from the Renter’s use, misuse, or abuse of the hosted Vehicle, including accidents, injuries, or property damage.

Disclaimers: Sunryde Inc. and commercial hosts disclaim all liability for any accidents, injuries, or damages arising from defects, poor maintenance, or misuse of the Vehicle, even if it is caused by the failure of the Vehicle to meet safety standards."

20. Rental Term and Termination

Start of Rental: Your rental begins when you first take possession of a Vehicle at a designated pick-up location.
Duration: The rental continues until you return the Vehicle at a designated return area or immediately upon breach of any term of this Agreement.
Termination: Upon termination, your right to use the Vehicle ceases immediately; Sunryde Inc. may disable the Vehicle’s functionality.
Security Requirement: If a Vehicle is not properly secured (e.g., with a chain) on more than three occasions, your account may be terminated, the Vehicle repossessed, and future rentals denied.

Definition of Breach:

A breach of this Agreement includes, but is not limited to, the following actions by the Renter:

Failure to return the Vehicle by the agreed-upon date and time.
Failure to maintain the Vehicle in good working condition or failure to comply with maintenance requirements.
Failure to secure the Vehicle properly on more than three occasions.
Use of the Vehicle for unauthorized purposes, such as illegal activities or non-approved gig economy work.
Failure to pay any fees, including rental charges, late fees, or damages, within the specified time frame.
Misuse or damage to the Vehicle that is not covered by insurance or warranty.
Any other conduct deemed by Sunryde Inc. to be in violation of the terms of this Agreement.

Notice of Breach:

In the event of a breach, Sunryde Inc. will provide the Renter with a notice detailing the breach and an opportunity to remedy the breach within a period of X days (e.g., 7 days). If the breach is not remedied within this time, Sunryde Inc. reserves the right to terminate this Agreement and take further actions, including repossession of the Vehicle.

Consequences of Breach:

If the Renter is in breach of this Agreement, Sunryde Inc. may:

Immediately terminate the Renter’s right to use the Vehicle.
Disable the Vehicle’s functionality remotely.
Repossess the Vehicle at the Renter’s cost, with any remaining fees or damages deducted from the security deposit.
Retain the security deposit to cover any outstanding fees or damage caused by the breach.
Report non-payment to collections, if applicable.

Repossession and Non-Return of Vehicle:

If the Vehicle is not returned due to a breach of contract or theft, and the Renter is responsive to Sunryde’s communications, Sunryde reserves the right to contact local law enforcement and report the Vehicle as stolen. Legal action may follow, and Sunryde may pursue further steps to recover the Vehicle or compensation, including pursuing the Renter for any unpaid fees, damages, and the full replacement value of the Vehicle if it is not recovered.

Repossession and Termination:

If the Renter’s account is overdue by more than two billing cycles (for weekly rentals) or one billing cycle (for monthly rentals), Sunryde Inc. may initiate repossession of the Vehicle without further notice. The Renter will be liable for any additional fees related to repossession and non-payment. Termination of this Agreement does not affect the Renter's obligation to pay for any outstanding charges, fees, or damages."

21. Acknowledgment

By checking the box during account creation on the Sunryde app/website, you acknowledge that you have read, understood, and agree to all the terms, conditions, and rules set forth in this Rental Agreement.