Host and Renter Etiquette

Sunryde Host and Renter Etiquette

Date: September 9, 2024

At Sunryde, we encourage all users to maintain a respectful, safe, and transparent environment. Our expectations include:

1. Vehicle Condition: Defining "roadworthy" or "well-maintained" may need stricter criteria to avoid disagreements.
2. Dispute Resolution: More specific processes could be outlined for handling damages, late returns, or unfair charges.
3. Insurance & Liability: Ensure clarity on who is responsible for insurance, theft, or accidents.
4. Penalties: Explicit consequences for rule violations or policy breaches might be needed to discourage misuse.
5. Respectful Communication: Ensure all interactions are courteous and professional.
6. Well-Maintained Vehicles: Hosts must provide clean, safe, and roadworthy mobility options.
7. Accurate Listings: Be honest about vehicle descriptions and availability.
8. Responsible Usage: Renters should treat vehicles with care and return them on time.
9. Fair Conflict Resolution: Address disputes fairly and promptly to ensure smooth experiences.

Sunryde values inclusivity, respect, and professionalism. All users are expected to maintain appropriate behavior in interactions, avoiding offensive language, inappropriate content, or aggressive conduct. It is crucial to treat others with dignity, regardless of gender, race, or age. We encourage an environment of mutual respect where all individuals feel safe and valued. Any conduct that undermines this principle may lead to account suspension or other consequences.