Is there a problem with your bike? Submit a ticket to get help now!
Have a Question?
We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
Sunryde repairs and servicing will be included in your rental agreement. You can book a service here on the Service page.
It’s an understandable situation, please call right away the police for the report and importantly notify Sunryde customer service as well. To avoid the situation, we are including a secure lock with your bike and GPS tracking. Sunryde provides rules and guidance on how to lock your bike securely. We advise that you get the Damage & Loss insurance option to lower your liability.
Sunryde wants you to start making money ASAP, just to be sure that you have all needs covered, with no extra cost to you, our e-bikes come with:
- Helmet for safety
- Bike Lock
- Battery Charger
- 2nd Battery
- Our e-bike is in your possession at all time
- Phone Holder
- Phone USB Port for charging your phone
- Complete Maintenance & Customer Service
Sunryde number one priority to keep our fleet of e-bikes healthy therefore you have your delivery transportation with the best experience. In order to accomplish that, we ask a REFUNDABLE Security Deposit, that will be refunded to you once you return the bike without damage.
Absolutely! Sunryde will give the chance to purchase the bike with prices depending on the age, condition of the bike you desire. Sunryde also offers “Rent to Own” options for you to have your own bike at the end of your lease purchase. Please see our price plans on the home page or contact our customer service.
Please bring your photo ID or Driver’s License and the deposite to start the process. You are not allowed to ride the bike without our helmet. However, we want to let you know that we offer a discounted price for Sunryde helmets. Please refer to our customer service for further information. Note: The helmets we are providing you should be returned with our bike when ready or you will be charged for the helmet.
Once you become a member of our community, we will give you access to the tools and tips to earn more money and will introduce you to our partners. This is what is included in our membership:
- Entry to our selected Sunryde Community, Facebook Blog
- Invites to our exclusive partnerships where we can help you earn more money.
- There are more coming soon to our membership convenience.
Everything happens in life, if you damage or lose our bike or someone steals it, you will be charged full price of the bike unless you own our Damage & Loss Prevention Coverage.
Damage & Loss Prevention Coverage is a weekly charge to your plan. Talk to our customer service for more details.
To request a return, go to “My Account”, (if you don’t have one, please create one), and on the bottom of the page click “Return”. Please be advised that all returns require 3 days notice as per your rental agreement. You must continue to pay rent until the end of this 7 day period. If you continually keep the bike, we will automatically charge for an extra week/day/month until you return the bike. If you have question, please refer to our team at email@example.com
WE ARE PROUD TO BE A PARTNER WITH HOME TEAM KITCHENS AND OUR MEMBERSHIP WITH SANTA MONICA CHAMBER OF COMMERCE
JOIN our newsletter
Get updates on the latest in Sunryde’s e-bikes and receive articles on news and our industry!